If you would also like to install document capture pro, click utilities and select it from the list. To ensure uninterrupted support, please use the selfhelp tools offered on our website. You are providing your consent to epson america, inc. Ive tried to install my products software for a usb connection, but cannot complete the installation. Epson scansmart software is now available for your product. Due to recent events, our hours of operation have temporarily been reduced. Connect the printer to your computer, making use of the usb cord and turn it on. Official epson support and customer service is always free. To set up your product and install epson scansmart, download and run the drivers and utilities combo package installer. You may withdraw your consent or view our privacy policy at any time. Download drivers, access faqs, manuals, warranty, videos, product registration and more. To contact epson america, you may write to 3840 kilroy airport way, long beach, ca 90806 or call 18004637766.